SHOPPING INFORMATION

All orders regardless of weight & size incur a shipping fee, Standard Delivery is $22.00USD, and Express Delivery is $44.00USD this includes your shipping, packaging, handling and most importantly delivery assurance.

Orders over $1,500.00USD will receive free shipping. Please visit the Coupon Codes section from time to time as we offer discounts and coupons through out the year.

Depending on the size of your order, express delivery  can take anywhere from to 3-14 days. Stealth packaging is used on all orders outside of the EU. Standard delivery can take anywhere from 2-4 weeks.

For busier times of the year such as during the Christmas period, please allow an extra week for delivery. Note: Where possible, place your order in advance..

Covid-19 Update: Couriers are experiencing some delays as they are extremely under resourced, this could impact the delivery time on your order between 1-2 weeks.

Once your order is completed – upon checkout, you will be re-directed to our bitcoin payment gateway. Once payment is made, wait a few minutes and you will receive an order confirmation. We will send you a confirmation email to let you know payment has been received. Once payment is received we will dispatch your order usually within 24hrs – 48hrs.

You will receive a confirmation of your order once your payment has processed through our Payment Gateway.

If your order has not been received within the allotted amount of time please contact our support team support@silverbackpharma.com. We will always do our best to ensure you receive your order.

RESHIP POLICY:

We offer ONE reship at 1/3 of your order purchase price on orders that adhere to the following conditions:

  • APPLIES ONLY WHEN PROOF OF SEIZURE IS PROVIDED BY CUSTOMS (SEIZURE LETTER) or a period of 30 days from shipment date has passed and no customs/courier letter has been received and there is no change in tracking status.

Customer must provide a new address for reshipment.

We WILL NOT offer our RESHIP POLICY If You place multiple orders to be sent out to the (same) address that has not confirmed to be fully clear (received last shipment) – We’re just making sure that YOU are Fine to get all the products You ordered.

WE DON’T PROVIDE RESHIP POLICY TO APO and EPO SHIPPING ADDRESSES.

DELIVERY OF PRODUCTS

 

The customer is responsible for data entry errors and / or incompleteness of the delivery address. The customer will bear payment of the return postage if necessary.

The products are prepared and packaged by the site in their original packaging or in an enclosed and proper packaging to content. The site has the ability to change the original packaging without changing the products that compose it without prior notice to the customer for security purposes.

The site delivers the ordered products to the address specified when placing your order in the “delivery address” section.

The site normally delivers your products in 2 to 14 days depending on your method of shipping.

Standard shipping can take much longer. We highly recommend Express Freight for all orders. This is entirely at your own discretion.

PAYMENT INFORMATION

Once your order has been placed, in order for you to receive your order as quickly as possible we pass your order on to our logistics team immediately and your order is then processed usually within 24hrs. If for some reason you have made a mistake on the order, as long as the replaced item is less or the equivalent in value we can make the necessary changes (within 24hrs). Once orders are placed they cannot be cancelled as we only take payment via BTC.

In any unlikely event please contact our support team either via the online chat or at support@silverbackpharma.com

All Silver Back Pharma orders are sent via tracked mail. All orders are packed in discreet packaging so there’s no need to stress about family or roommates snooping on your Silver Back Pharma order. For security reasons we do not make tracking codes publicly available, if there is any anomaly we will let you know via email.

Firstly, NO SIGNATURE is required for ANY delivery unless requested. Customer Security is very important to us.

You can choose to use a pseudo name or your real name.

We attach an Authority To Leave notice on all orders so they can be left by your front door or in a safe place in the event that no one is home. You can ask the courier for the order to be re-delivered in any case as there is never a signature required to receive any order.

Please contact us via live chat so we can help you align your order. You will know what we mean when your order is received. Or alternatively you can contact us at support@silverbackpharma.com – Please have your order number ready to confirm.